Shipping policy
Most items are shipped within one week, however shipping dates are based on availability at the time of order. You will receive an email when we ship your order. Please give the postal service 7-10 business days to deliver.
Our shipping policy in cases of issues with USPS (United States Postal Service) is as follows:
- Tracking Information: We provide tracking information for all orders shipped via USPS. Customers can track their orders and stay updated on the delivery status.
- Delivery Confirmation: Once USPS confirms delivery of the package to the provided address, it is considered delivered. Customers are responsible for ensuring the accuracy of the shipping address to avoid delivery issues.
- Lost or Delayed Packages: If a package is lost or significantly delayed by USPS, customers should contact our customer service team for assistance. We will work with USPS to locate the package or provide a refund or replacement if necessary.
- Customer Responsibility: Customers are responsible for providing accurate shipping information, being available to receive the package, and contacting us promptly if there are any issues with the delivery.
- Insurance and Claims: If customers opt for shipping insurance, they may be eligible to file a claim for lost or damaged packages.
If you encounter any issues with USPS delivery, please contact our customer service team for support and assistance.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.